Here, you will find answers to the most common questions about our products and services.

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Website FAQS

IS YOUR WEBSITE SECURE?

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.

This website, and more importantly, all user information, is further protected by a multilayer firewall-based security system.
Your order is under protection by Paypal. You will receive the goods and also get a hassle-free warranty.

HOW DO YOU PROTECT MY PERSONAL INFORMATION?

We take organizational, human, physical, and technical security measures to properly manage the acquired personal information, and work to prevent and correct the leakage, loss, or damage to personal information.

We will maintain internal rules and manuals, establish a personal information protection system, and protect, maintain, manage and appropriately handle customer's personal data.

Product FAQS

Why the battery runtime becomes shorter than before?

Improper Mode Selection: Different modes correspond to different usage times.

Seasonal Variation: Battery performance may be 15% shorter in winter.

Incomplete Charging: Ensure a full 4-5 hour charge before use.

Incorrect Adapter: Verify the adapter using the nameplate.

Battery Fault: Replace the battery if there is an imbalance in cell voltage or aging.

If your model is M244: It might be due to dust build-up in the filter. Regularly cleaning the filter can significantly improve the battery performance and ensure your vacuum cleaner operates efficiently.

Here's a simple step to follow:

  1. Remove the filter from the vacuum cleaner.
  2. Gently tap the filter to remove dust and debris.
  3. Reinsert the cleaned filter back into the vacuum cleaner.

By keeping the filter clean, you can restore the battery life to its normal duration.

Why does the suction power become weaker?

There may be a clog inside the vacuum cleaner.

Check and Clean Brush Roll: Remove any tangled hair or debris from the brush roll.

Check Floor Brush Hose and Conductive Hose: Clear any obstructions from these areas.

Check and Clean Dust Cup and Filter System: Empty the dust cup, clean the stainless steel mesh, and clean the HEPA filter. Note: HEPA filters need to be replaced every 4-6 months.

Why my battery is unable to charge?

Check Power Source: Ensure the plug has power.

Check Connection: Verify that the plug is fully inserted into the battery DC port.

Ensure Correct Adapter: Confirm that the correct adapter is being used by comparing with the adapter nameplate.

Why my vacuum becomes so loud?

User Perception: Machine noise should be within 75dB at 1 meter. Adjust to a lower setting if the noise is bothersome.

Unusual Sounds: Inspect and clean the brush roll, dust cup, and filter components.

Hardware Fault: Replace faulty motor or floor brush if noise persists.

Maintenance on

M243

Maintaining your MIUZZY M243 vacuum cleaner is essential to ensure it operates at peak performance and has a long lifespan. Proper maintenance can help you avoid common issues and keep your home clean efficiently.

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Maintenance on

M244

Maintaining your MIUZZY M244 vacuum cleaner ensures it operates efficiently and has a long lifespan. Follow these steps to keep your M244 in top condition and enjoy consistent cleaning power.

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Maintenance on

M245

Keeping your MIUZZY M245 vacuum cleaner in top shape is essential for ensuring it operates efficiently and lasts for years. Proper maintenance will help you avoid common issues and keep your home clean and tidy. Here are some detailed steps to help you maintain your M245 vacuum cleaner.

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